Missing Bike Policy

  •  If the bike is not docked properly the customer may be liable for up to the full cost of the bike $3,500.
  •  If the bike was improperly docked or otherwise goes missing while checked out and recovered or found within 14 days, the customer will be charged the usage fee up to $75 and additional usage fee accrued will be refunded.
  •  If the bike was improperly docked or otherwise goes missing while checked out and not recovered within 14 days, but the customer left proper contact information, and contacted Bublr, the customer will be charged up to a non-refundable $200.
  •  If the bike was improperly docked or otherwise goes missing while checked out and not recovered within 14 days, and Bublr had to contact the customer, but the customer left proper contact information, Bublr will charge the customer $1,000. If the Bike is later recovered within one year the customer will be refunded $700.
  •  If the bike was improperly docked or otherwise goes missing while checked out and not recovered within 14 days and the customer did not leave proper contact information, the customer will be charged $2,500 or $3,500 if the bike is an adaptive or ebike.