Administrative Assistant

Bublr Bikes is a nonprofit bikeshare operator that works in partnership with local municipalities, businesses and supporters to provide bikeshare to the community through automated stations. The Administrative Assistant will work with Staff to improve and deliver excellent customer service and assist in other administrative tasks.


Essential Duties and Responsibilities:

  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Respond promptly to customer inquiries – including properly directing customer inquiries to appropriate staff.
  • Properly documenting customer service interactions in Bublr’s CRM.
  • Communicate with customers through various channels.
  • Ability and willingness to learn the Bublr System and pricing structure in order to properly respond to customer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction.
  • Represent Bublr at events.
  • Assisting with bookkeeping tasks.
  • Process accounts receivable and payable.
  • Process checks.
  • Handle monthly payroll using accounting software.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.

Minimum Requirement:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when dealing with customers.
  • Minimum of two years of relevant experience

Required Knowledge, Skills, and Abilities:

  • Excellent communications skills, both verbal and written.
  • Comfortable with computers.
  • Willingness and ability to learn and use Bublr’s CRM and Quickbooks.
  • Proficient in the use of Microsoft Office Suite and Salesforce.
  • Ability to work nights and weekends.
  • Ability to work without direct supervision.
  • High level of integrity, diplomacy, and initiative.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee may be required to repeatedly lift a bike which weighs 55 pounds. The employee is frequently required to sit and/or stand for long periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics include working in normal office environment and outdoors. Local, statewide, and national travel may be required. Hight level of public contact. Work may include high volume or tight deadlines.


Internal Contacts: Executive Director, Board Treasurer, and Volunteers

External Contacts: Customers, External Audit Team

Compensation: $12.00 – $15.00 per hour depending on experience and prior successes.

 

To apply for this position, please send your resume and cover letter to jobs@bublrbikes.org by September 15th.

 

Midwest Bikeshare, Inc. is an Equal Opportunity Employer and a drug-free workplace.